Frequently Asked Questions
Everything you need to know about shopping with SAX
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How can I return a product I am not satisfied with?
We offer a 30-day return policy. Items must be in their original condition and packaging. Please visit our returns portal to start the process.
Which payment methods do you accept?
SAX accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your products covered by a warranty?
All SAX products come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship.